ACTIVATE YOUR COMMUNITY
Your customers want to connect with each other and with your brand in truly authentic ways. Using my proven approach, we will ignite the power of customer-centric strategies to drive loyalty and reach stratospheric levels of value for your business.
Hi there. I’m Brian. 👋
I help brands engage their customers to increase satisfaction, lower costs, and generate more revenue through the power of community.
25 YEARS OF SUCCESS WITH TOP BRANDS
END-TO-END GUIDANCE
+ STRATEGY
We’ll start by understanding the business problems that you’re trying to solve, develop a strategy rooted in decades of experience, and validate it with the most important stakeholder — your customers. I’ll work alongside you to gain alignment and sign-off from executive sponsors.
+ EXECUTION
A big, fancy strategy isn’t enough. Execution is critical. We’ll work together to put your plan into action, tracking progress against goals and milestones. I’ll provide guidance along the way to ensure you stay on the correct trajectory and deliver maximum impact and value.
+ SUCCESS
There is no Autopilot for communities and CX programs. They require constant monitoring and fine adjustments to operate at peak performance. I’ll bring 20 years of operational excellence and act as your co-pilot to ensure long-term success of your strategy.