THE ARCHIVES
If you joined a talk that I gave and asked the question “will these slides be made available after the session?” this page is for you.
April 11, 2024 at Super Forum 2024
Community is a critical component of scaled customer success strategies, but how do we know if it's working? In this talk, I shared my methodology for measuring community’s impact on CS. You'll walk away from this session with the ability to map community activity to success outcomes, calculate ROI, and tell compelling stories to internal stakeholders.
October 19, 2023 at a Bettermode webinar
Communities can deliver immense impact across many facets of a business, but how do we know if our strategy is working? In this webinar, I shared a framework for identifying key performance indicators, interpreting the data, and communicating progress against goals to stakeholders. Then you can make important decisions about how to move forward.
November 19, 2020 at IS-CL Summit
Demonstrating the value of your community efforts is no longer a "nice to have," it's a requirement for success. You'll walk away with frameworks, resources, and knowledge that you need to prove the value of your community to your organization. You'll see real goals, formulas, and storytelling that I've successfully executed with as a VP of Community.
May 11, 2020 at a CMX Connect Webinar
Accelerating your community program for success, better understanding the actions you should be taking right now, identifying business problems your community can solve, and working with the C-Suite in building and aligning your community efforts. This presentation was delivered to Blake Ethridge’s CMX Connect group.
May 9, 2018 at TSW San Diego 2018
In this presentation at TSIA’s annual event, I described how customer experience can differentiate a brand by creating shared value between organizations and their customers. I explain exactly how we executed this at Alteryx and discussed the business outcomes that followed to influence the top and bottom lines.
October 26, 2023 at a ClubPF webinar
Let’s start from the start. What is a “community?” Why are they important? What are some of the common components? How can you translate your strategy to an operational plan and begin to measure the outcomes? In this session, I shared my framework for organizing and bringing to life a comprehensive community strategy.
June 13, 2023 at Community Rebellion Conference
There’s a lot of buzz around AI and community pros want to know what the future of online communities looks like in light of these new innovations. In this session, we explored current trends, forecast where things may be heading, and provide practical guidance on how you can get started using this technology in your community.
August 14, 2020 at a Community Folks Meeting
Delving into industry trends (especially in light of COVID-19 and what it means going forward), how to build a successful career in the community space, and delivering business value in your organization. This presentation was delivered in front of a group of up-and-coming community builders and entrepreneurs throughout India as part of a regular series they host.
October 1, 2018 at CX Live 2018
The best communities have strong ownership and internal stakeholders that understand how community can help drive success in their slice of the business. Join this session to learn how you can build a strong foundation of data insights, tell compelling stories, and align your goals and objectives to high level business outcomes.
May 3, 2017 at TSW San Diego 2017
In this presentation at TSIA’s annual event, I shared my philosophy about the next generation customer support experience that centered around leveraging customer communities as an engine to deliver cost savings and other value. As much of the presentation centered around my talk track, many of the slides are plain. Watch my CMX 2016 presentation for context.
LET’S GET STARTED
Reach out and let me know how I can help.