Community + Learning: Better CX. Better ROI.
May 16, 2024 at Gainsight Pulse 2024
Many companies have communities and learning, but they often sit in siloes, the CX is disjointed, and outcomes are diluted as a result. In this talk, I shared my philosophy for fully-integrated community learning, share real-world examples, and provided a framework for you to tell the story internally to gain momentum, buy-in, and investments needed for success.
