Connecting The Dots: Measure The Impact of Community on Customer Success
April 11, 2024 at Super Forum 2024
Community is a critical component of scaled customer success strategies, but how do we know if it's working? In this talk, I shared my methodology for measuring community’s impact on CS. You'll walk away from this session with the ability to map community activity to success outcomes, calculate ROI, and tell compelling stories to internal stakeholders.
