Community Strategy Foundations: Transform Your Business

October 26, 2023 at a ClubPF webinar

Let’s start from the start. What is a “community?” Why are they important? What are some of the common components? How can you translate your strategy to an operational plan and begin to measure the outcomes? In this session, I shared my framework for organizing and bringing to life a comprehensive community strategy.

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Connecting The Dots: Measure The Impact of Community on Customer Success

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Metrics That Matter: KPIs for Brand Communities