THE ARCHIVES
If you joined a talk that I gave and asked the question “will these slides be made available after the session?” this page is for you.
Communicate Impact: Build a Compelling Insights Report
July 9, 2025 at London Community Week
If you’re doing great work, but don’t tell anyone about it, does it matter? In this session, I talked about how to communicate the value of your work through regular reports to key stakeholders. In addition to identifying common mistakes and components of successful reports, a sample report that you can download and get started with is included.
Connecting The Dots: Measure The Impact of Community on Customer Success
April 11, 2024 at Super Forum 2024
Community is a critical component of scaled customer success strategies, but how do we know if it's working? In this talk, I shared my methodology for measuring community’s impact on CS. You'll walk away from this session with the ability to map community activity to success outcomes, calculate ROI, and tell compelling stories to internal stakeholders.
Metrics That Matter: KPIs for Brand Communities
October 19, 2023 at a Bettermode webinar
Communities can deliver immense impact across many facets of a business, but how do we know if our strategy is working? In this webinar, I shared a framework for identifying key performance indicators, interpreting the data, and communicating progress against goals to stakeholders. Then you can make important decisions about how to move forward.
Solving Business Problems, Calculating ROI, and Telling Compelling Stories
November 19, 2020 at IS-CL Summit
Demonstrating the value of your community efforts is no longer a "nice to have," it's a requirement for success. You'll walk away with frameworks, resources, and knowledge that you need to prove the value of your community to your organization. You'll see real goals, formulas, and storytelling that I've successfully executed with as a VP of Community.