THE ARCHIVES
If you joined a talk that I gave and asked the question “will these slides be made available after the session?” this page is for you.
Community: Customer Experience Evolved
May 3, 2017 at TSW San Diego 2017
In this presentation at TSIA’s annual event, I shared my philosophy about the next generation customer support experience that centered around leveraging customer communities as an engine to deliver cost savings and other value. As much of the presentation centered around my talk track, many of the slides are plain. Watch my CMX 2016 presentation for context.